Shipping & Delivery
Orders are usually dispatched within 3 days of order confirmation by the customer and are usually delivered within the time frame stated on each product’s page. Open deliveries of parcels are not allowed. Customer can only open and inspect the product after paying the total amount and receiving the product from the delivery personnel.
Privacy & Security
Returns, Replacements & Cancellations
Products may only be returned or replaced if they are eligible as per the information given below each product’s page. Return & exchange facility can only be availed within 5 days of the goods being delivered to the shipping location. Romitbosegolf.com will not be liable for any errors after the 5 days period is exhausted.
Return pickup can be only being arranged for pin codes covered by our return courier partners. Once your return is received at our fulfilment centre, you will receive a replacement against the returned product or a full refund in the form of store credit or a gift card, which can be redeemed during a future purchase at Romitbosegolf.com. Any outbound shipping charges paid will not be refunded if the order is self-returned by the customer.
Please follow these directions to replace the product using our pickup service:
Go to ‘My Account’ Section of the website and select the return or replace option for your current order if you are an existing customer.
Fill in the necessary details and wait for Romitbosegolf to provide additional information.
In case you have a guest account. Kindly contact our customer service team to arrange a manual pickup by writing an email to firstname.lastname@example.org. Customer service will arrange a pickup after the request is received.
If our return pickup courier partner does not cover your pin code, you need to self-return the product back to our warehouse by your preferred courier.
Include all original packing materials, manuals and accessories that came with the product. The product and its packaging should be in resaleable and brand new condition.
Once the goods reach our fulfilment centre and pass our quality check, a refund or replacement will be issued.
The transit time for the returned package to reach our fulfilment centre is generally 8-10 business days. After the return is received, replaced product is shipped instantly to the customer or a refund may be initiated as per policy.
Orders are only eligible for cancellation if the cancellation request is received before the shipping of goods. A cancellation request can be made by selecting the same in “My Account” section of the customer dashboard. Once a request for cancellation is received, the refund will be processed back to the original payment method in case of pre-paid orders. Also, replacement can only be availed once per order if the above conditions are met. Multiple replacement requests for the same order will not be entertained.
NOTE: Returns/Replacement/Exchange is not applicable for custom/special orders, products customised according to customer’s requirements and products sold at a special price (over and above the website price).
Damaged / Defective Product Policy
All products are guaranteed to be shipped in new condition (except used golf balls). If a good arrives damaged due to Romitbosegolf’s or its courier partner’s negligence, it can be replaced with a new, undamaged product. If clearly the outer packaging of the received shipment is damaged, it needs to be mentioned on the courier POD with the remark “Damaged”, otherwise no claims for exchange will be entertained. All other issues have to be raised to Customer Care. Please contact the customer care team within 24 hours of receiving the damaged/defective product. Sufficient images, videos and proofs (including the image of address label) need to be provided in case outer packaging is damaged. The complete damaged product, including all parts and packaging, must be returned. Please note that the replacement goods will only be sent after Romitbosegolf receives the damaged product.
Certain products sold by Romitbosegolf carry a manufacturer’s warranty. Specific warranty information is provided on individual product pages. Please consult the manufacturer’s website if additional warranty information is needed.
Should you have a problem with any item covered under a manufacturer’s warranty, we will do our best to assist you. Due to restrictions on accepting warranty returns, please call 9810057340 or email at email@example.com before returning any merchandise by mail for warranty consideration. Warranty claims are subject to the sole discretion of the product manufacturer/distributor, and Romitbosegolf can only assist in such cases. Romitbosegolf does not provide pick-up and delivery service for Warranty Claims.
Payment, Pricing & Promotions
We accept payments made using major credit cards/debit cards, E-wallets, Netbanking, and UPI etc. Customers can also opt to pay Cash on Delivery for all orders up to Rs.99,999 Only. Promotions and New products will be available from time to time on our website; you will also be notified via email if you registered with our Newsletter.
You can view your current orders and your history under My Account. Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on “reorder” to quickly checkout with the previously purchased items.
Updating Account Information
Within My Account, you may update your personal information by clicking on the corresponding “edit” link under each module.